Policies & FAQ

Arrival and Pick-up: Be sure your student arrives 5-10 minutes before (no earlier please) his/her scheduled class time. Please pick up your student on time. Please inform us if you know you will be late picking up your student. During peak times the parking lot is crowded. Please take into consideration that our students may include young children. Please drive slowly and carefully. Do not take a chance on your student running to and from your car.

Behavior: Our staff will do their best to redirect students who are acting out or behaving inappropriately during class. However, if the behavior of any child is affecting the safety of another individual including the coach, the child will be removed from class and the parent will be contacted and asked to pick the child up.

Missed Classes: NGC provides one open gym pass as a make-up for a missed class each session.  There are no refunds or credits if more than one class is missed.  

Refunds: Refunds are given if athletes leave a class prior to the start date of the session.  If dropping a class during the session, there will be a $30 drop fee assessed prior to dropping the class.

Returned Checks: A $30 fee will be added for all returned checks. This is what we are charged from our processor.

Spectators: There is limited seating in our viewing area  and standing room on our upper level balcony.  We LOVE that you want to watch your athlete!

Weather related cancellations: We will announce weather related cancellations via a post on our Facebook page, as well as an email blast to families participating on those days. There will be no refunds or make ups for weather cancellations.

What to bring: The bottle filler is now open! We highly recommend bringing your own water bottle.

What to wear: Boys or Girls may wear tucked in T-shirts and shorts OR leotards for girls. NO chewing gum or dangling jewelry. Hair should be pulled neatly and securely away from the face so that it stays up for the entire workout. We prefer students to go barefoot during class to prevent slipping on the equipment. Personal items should be left in your designated area. Jewelry should not be worn during classes. PLEASE LEAVE JEWELRY ARTICLES/FITNESS WATCHES AT HOME. This facility’s staff will not be responsible for ANY items that may be lost or stolen. Be sure your student’s personal items are marked with their name.